infraWise is all about IT Service Management (ITSM). Throughout our years of existence, we have gathered innovative ideas and concepts learned from experience and put them into practice. infraWise was established by a team of industry experts who have nearly 60 years of combined experience in the service desk and asset management industries.
iWise is a set of secure, integrated software applications that that transforms the IT service management. They are easy to use, yet filled with rich functionality. In fact, the precursor of iWise was the first software developed that provided Service Management I/M object-driven customization capabilities to end-users.
DMK will soon make a set of tools commercially available that enhances your organization’s ability to proactively manage key corporate assets and their ongoing operational and maintenance costs. Our solutions will help you track inventory assets, reduce nonessential expenditures and/or receive reimbursements from employees who use organization assets, such as printer/copier devices and telephones, for personal use.
We are proud of our track record as consultants. With the exception of technical consulting, our services are product-independent. In other words, you do not have to be an iWise software customer to benefit from our in-depth international experience.
What We Offer
- iWise ITSM Suite of Products 100%
- Centralized Asset Managment Portal 80%
- IT Processes Consulting 50%
Corporate solutions are not supposed to be ugly and boring. Our solutions emphasize usability and the best user experience you will work with.
Power in your hands
We architect our software using the best practices in resources saving, so our applications are not only fast but reliable and secure.
Our technical support department will be available to help you achieve your business goals, by understanding your needs and help you to solve them using our powerful software tools.
561 W. Diversey
561 W. Diversey Parkway
Chicago, IL 60614
Phone (312) 726-7587
Toll-Free (888) 417-7587
Fax (312) 726-1607
201 Shannon Oaks Circle
Cary, NC 27511
Phone (919) 439-0696
Toll-Free (866) 854-9473
Support (919) 439-0720
1 Kalmar Ave
Toronto, ON M1N 3G2
Phone +1 (647) 568-5707
Heinhauser Höh 17
Amtsgericht Wuppertal HR B 10767
Geschäftsführung: Dipl.-Ing. Thomas Klein
Creating Real Solutions
Implementing an enterprise solution is more than just installing a product to solve a particular problem. To establish a cost-effective, reliable, and secure business solution that meets the priorities of the organization, you need a team comprised of strategists and technical experts with deep industry knowledge.
This is what DMK offers, in addition to fully-proven consulting methodologies. DMK provides services such as strategic planning and implementation. We will help you identify and implement solutions that can improve the ability of your company to achieve tangible results, gain a significant advantage over your competitors, and get a return on your investment in an reasonable time.
What kind of clients do we work with?
Our strong products have been chosen by several public and private companies in diverse segments like Banking, Services and Government. We compete against the big players in the ITSM and Resource Management providers, but still we are flexible enough to work with mid size companies with specific needs, all around the world.
What are the benefits of hiring DMK
• Expert and diverse knowledge in designing and delivering quality business solutions.
• Innovation combined with a practical approach to developing solutions that deliver real value.
• Clear and consistent methodologies to ensure quality solutions are provided on time and within budget.
• Open standards, interoperability between different products, and a balanced combination of technology from DMK and other leading vendors.
We had other ‘big name’ ITSM solution, but it was not easy to implement at all, we ended up wasting 2 years trying to work with it but in the end, we still had our main need unsolved. That’s when we moved to iWise and found out how different in the good way, it gets the job done, and it does it fast!iWise Customer
Our organization required a solution to keep control of our employees’ telecom services and assets usage, and facilitate their reimbursement process. We trusted DMK for their background and experience with large customers, and currently our project keeps growing, adding functionality and working like a charm.Resources Management User