Our Company

infraWise is all about IT Service Management (ITSM). Throughout our years of existence, we have gathered innovative ideas and concepts learned from experience and put them into practice. infraWise was established by a team of industry experts who have nearly 60 years of combined experience in the service desk and asset management industries.

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ITSM Software

iWise is a set of secure, integrated software applications that that transforms the IT service management. They are easy to use, yet filled with rich functionality. In fact, the precursor of iWise was the first software developed that provided Service Management I/M object-driven customization capabilities to end-users.

Resources Management Portal

DMK will soon make a set of tools commercially available that enhances your organization’s ability to proactively manage key corporate assets and their ongoing operational and maintenance costs. Our solutions will help you track inventory assets, reduce nonessential expenditures and/or receive reimbursements from employees who use organization assets, such as printer/copier devices and telephones, for personal use.

ITSM Consulting Services

We are proud of our track record as consultants. With the exception of technical consulting, our services are product-independent. In other words, you do not have to be an iWise software customer to benefit from our in-depth international experience.

What We Offer

DMK holds the marketing rights to the iWise IT Management products owned by the IRC/infraWise Group of Companies. These IT Management solutions, along with the iWise Centralized Asset Management Portal (CAMP), form a very powerful, all-inclusive asset management solution for your organization.
“Our mission is to deliver leading-edge solutions. Our mandate is to exceed expectations. Our goal is to have the most satisfied customers in the world.”
Generating Business Value For Functions Relying On IT Through Innovative Processes & Technologies
  • iWise ITSM Suite of Products 100%
  • Centralized Asset Managment Portal 80%
  • IT Processes Consulting 50%

Wise Solutions

Web 2.0

Corporate solutions are not supposed to be ugly and boring. Our solutions emphasize usability and the best user experience you will work with.

Power in your hands

We architect our software using the best practices in resources saving, so our applications are not only fast but reliable and secure.

Support 24/7

Our technical support department will be available to help you achieve your business goals, by understanding your needs and help you to solve them using our powerful software tools.

Chicago, IL

561 W. Diversey

Hola

561 W. Diversey Parkway
Suite 217
Chicago, IL 60614
Phone (312) 726-7587
Toll-Free (888) 417-7587
Fax (312) 726-1607

Cary, NC

Shannon Oaks

201 Shannon Oaks Circle
Suite 201
Cary, NC 27511
Phone (919) 439-0696
Toll-Free (866) 854-9473
Support (919) 439-0720

Toronto, ON

Canadá

1 Kalmar Ave
Toronto, ON M1N 3G2
Phone +1 (647) 568-5707

Europe Partners

Düsseldorf, Germany
VisIT Consulting
IT-Beratungsgesellschaft mbH
Heinhauser Höh 17
42781 Haan
Amtsgericht Wuppertal HR B 10767
Geschäftsführung: Dipl.-Ing. Thomas Klein
Mobil: +49-172-8419579

Creating Real Solutions

Implementing an enterprise solution is more than just installing a product to solve a particular problem. To establish a cost-effective, reliable, and secure business solution that meets the priorities of the organization, you need a team comprised of strategists and technical experts with deep industry knowledge.

This is what DMK offers, in addition to fully-proven consulting methodologies. DMK provides services such as strategic planning and implementation. We will help you identify and implement solutions that can improve the ability of your company to achieve tangible results, gain a significant advantage over your competitors, and get a return on your investment in an reasonable time.

What kind of clients do we work with?

Our strong products have been chosen by several public and private companies in diverse segments like Banking, Services and Government. We compete against the big players in the ITSM and Resource Management providers, but still we are flexible enough to work with mid size companies with specific needs, all around the world.

What are the benefits of hiring DMK

• Expert and diverse knowledge in designing and delivering quality business solutions.
• Innovation combined with a practical approach to developing solutions that deliver real value.
• Clear and consistent methodologies to ensure quality solutions are provided on time and within budget.
• Open standards, interoperability between different products, and a balanced combination of technology from DMK and other leading vendors.

We had other ‘big name’ ITSM solution, but it was not easy to implement at all, we ended up wasting 2 years trying to work with it but in the end, we still had our main need unsolved. That’s when we moved to iWise and found out how different in the good way, it gets the job done, and it does it fast!

iWise Customer

IT Manager, Telco in Colombia

Our organization required a solution to keep control of our employees’ telecom services and assets usage, and facilitate their reimbursement process. We trusted DMK for their background and experience with large customers, and currently our project keeps growing, adding functionality and working like a charm.

Resources Management User

Telecom Audit Director, Government Agency

Tell us how can we help you

Drop us a line anytime, and one of our customer service reps will respond to you as soon as possible

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