iWise vs. the Competition
The infraWise core business is Service Management. Unlike its larger competitors, infraWise does not have a large catalog of various non-related software tools. Its staff does not attempt to sell you hardware. The company is not answerable to public shareholders or parent companies interested in "the bottom line." Thus, the infraWise management team’s focus is caring for its two most valued assets: its customers and its staff.
With a 25-year track record as a vendor, infraWise's development and support expertise has been focused on providing superb solutions in one area only: Service Management.
Regardless of where in the world infraWise customers are based, personal service is always guaranteed. It is very rare these days for a vendor’s clients to gain direct access to senior developers, executive management, or the Chief Technical Officer himself. infraWise and IRC provide a direct channel to "the top." Because of this, requests to enhance software tools or applications do not go through several layers of technical, strategic, or political "committees."
"Minds are like parachutes – they only function when open." -Sir Thomas Dewar
If you are considering a Service Management solution and have already seen a competitor’s offering that appears to meet your internal requirements, we ask that you please give infraWise the opportunity to demonstrate its solution to you and your colleagues. By doing so, infraWise guarantees three things:
- That the product demo will be impressive
- That the solution infraWise proposes will be cost-effective
- And that in the event a competitor has already quoted a "solution" price, infraWise will propose a more functionally-rich solution, to a greater potential internal user base, for significantly less. Furthermore, infraWise does not micro-bill every time your users want to turn on an additional product feature!
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