infraWise and IRC Consulting Services
The infraWise and IRC group of companies are proud of their track record as consultants. Below is a summary of what our specialists can provide. With the exception of technical consulting, the services are product-independent. In other words, you do not have to be an iWise software customer to benefit from our in-depth international experience. And there’s an additional benefit which will delight your budget holders: our consulting rates are very competitive. This may sound like a sales cliché, but it is based on the simple fact that many of our consultants, when not earning fees, work for various divisions of our organization. We pass the cost savings to you, while regularly exceeding customer expectations.
Management Consulting
One-Week On-Site Process Study
Before embarking on a major project or process implementation, let an infraWise senior consultant conduct an impartial review of your processes - the vast array of systems that need to "talk to each other" - and recommend a course of action. We are acknowledged industry experts at connecting the dots between processes, tools, and people, to achieve the efficiency and accuracy demanded by organizations today.
If this study relates to Service Management software, infraWise has a neat approach to avoid conflicts of interest. Potentially, there will be no charge for this service.
Anything ITIL-Related
ITIL addresses the major operations of an IT organization and the relationship with the business it serves. It is critical when implementing ITIL that a corporation understands this basic principle. From conducting a review of your Service Desk(s), operations, etc., to planning improvements for your problem and change processes, as ITIL evangelists, infraWise expert consultants can foster an appreciation of the strengths of ITIL methodologies to end-users who have doubts about its benefit. In fact, infraWise has done it all: assisting organizations to become ITIL compliant in the first place, training their staff, and providing busy executive management with a 3 hour "ITIL crash course."
Ponder the following: there are many organizations that purport to provide ITIL training and consultancy. However, infraWise has had to understand ITIL inside out and back to front, in order to develop its commercially successful flagship iWise software product. Furthermore, our applications pioneered the way for the acceptance of an integrated set of process rules, which ITIL is today.
Recruitment Selection
infraWise provides a complimentary HR service to its customers in the selection of IT personnel. The company's senior management can advise on the recruitment of new permanent or temporary staff, in any area of helpdesk, data center, or operations. This includes agents, supervisors, and management. There is no charge for this value-added service.
Technical Consulting
iWise Installation and Implementation
The infraWise Technical Services division is used by nearly every customer to ensure a smooth and successful implementation. Typically, this takes the form of creating a joint project plan. Depending on the complexity of the implementation, the project timeline can range from a few weeks to a long-term, part-time deliverable that includes the development of various interfaces.
Every new infraWise iWise customer receives several weeks of complimentary technical consulting and training services to make the project fly from day one.
InfoMan Customization, Support, and Development
infraWise, and its sister company IRC, are probably the best known source in the world for Information Management software, consulting, and expertise. Furthermore, infraWise has the distinction of being the first company to have invested in developing technology that allows for the successful migration of InfoMan-based applications and data to current tools and platforms. Our senior staff include the former IBM lead developer for InfoMan - the actual person who invented the PMF language - IBM-accredited product educators, and the former worldwide InfoMan product manager. Furthermore, the company has a vast knowledge base of InfoMan organizations, many of which are still IRC customers, who have built hundreds of InfoMan applications over the years. With this wealth of experience and knowledge, our consultants are ideally positioned to plan, guide, and execute the most difficult of InfoMan-related projects. If your organization wants to keep InfoMan, infraWise/IRC can help to support and maintain it. If not, we have a perfect replacement.
Integration
Today’s environment is comprised of a larger mixture of tools, data, and technology than ever before. Integrating your chosen solution into this mix to achieve all of the cost benefits that you planned for demands consultants with superior knowledge. They must not only be familiar with the mechanics of how products and tools communicate, but just as importantly, they must understand the processes and usage of the data to ensure successful integration.