infraWise Education and Training Services
Quality infraWise courseware is offered on-site at our offices in Cary, NC, Chicago, IL, London, and New York, or off-site at any worldwide location that is convenient to you. Our online catalog describes course objectives, content, and prerequisites. With the exception of the iWise technical courses, all infraWise education is product-independent.
iWise Technical Courses
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iWise for End Users – Train the Trainer
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2 days
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iWise for Administrators
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4 1/2 days
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iWise for Crystal Reports
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2 days
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Management Courses (Product-Independent)
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100 Ideas to Help You Run a Large Data Center
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1 day
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Managing Quality Application Development in an Enterprise
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1 day
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Exceeding Customer Expectations with Service Level Agreements (SLAs)
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2 days
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Help Desk/Service Desk Courses (Product-Independent)
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Managing an Efficient Service Desk
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3 days
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Supervising an Efficient Service Desk
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2 days
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How to be a Service Desk Analyst Guru
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3 days
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ITIL Education (Product-Independent)
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ITIL Foundation Course
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2 ½ days
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ITIL Practitioner (Incident, Problem, Service Desk)
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4 ½ days
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ITIL Practitioner (Change, Release, Configuration)
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4 ½ days
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ITIL Awareness for Executive Management (Power Briefing)
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½ day
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ITIL Awareness for Executive Management
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1 day
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Be Wise with iWise™
