Approval Processing

Add Completion Steps Via Model

iWise Relationships

List Hierarchy

Calculate Costs

Create/Display Request

Display Assignee Group

Display Cause Change

List Scheduled Locations

Export


Using iWise Remotely FAQs


Using iWise Remotely (Answers)

What is iWise remote control?

The ability to perform Remote Control functions requires careful planning and coordination. In our experience with working with the leading tools in this market space, the main operational issues are security-related and not wholly about the remote control technology. To provide remote control of a given workstation requires both remote and local software agents to communicate with each other. iWise policies and facilities can be used to link and control the third-party integration that delivers the remote control capabilities. In many secure environments, the opening of the pathways to accomplish the communication exposes the network to the possibility of unauthorized access. When further coupled to this exposure, the requirements to provide essentially full remote capabilities, including the ability to access business applications, many organizations severely limit the situations permitted for specific PCs to have remote control facilities. infraWise recommends careful examination of this area to identify those situations where this capability is worth the associated risks. Defined in the iWise CMDB are the associations of the appropriate remote control functional policies for each specific PC.

Does iWise provide a centrally-managed architecture to enable centralized policy definition and centralized remote access management?

Yes. iWise provides a base CMDB capability that can identify specific components for which specific remote control policies and profiles are associated. Linked to the remote control tool(s), this association performs the remote control client functions to control access rights actually granted on a per PC basis.

Does iWise provide for remote reboot/restart of GUI clients (Windows/OS2)?

Yes. Specified in the remote control policy defined in the iWise CMDB is the ability to remote boot a PC. Linked to the remote control tool(s), the iWise policy controls the remote control functions of remote boot and restart.

Does iWise provide for remote Windows (all) registry editing?

Yes. Specified in the remote control policy defined in the iWise CMDB is the ability for remote editing of the registry of a given PC. Linked to the Remote Control tool(s) is the iWise policy that performs the registry editing remote control function.

Does iWise provide a classroom/training feature for remote education?

Yes. Specified in the remote control policy defined in the iWise CMDB is the ability to provide a classroom/training feature for a group of PCs. Linked to the Remote Control tool(s) is the iWise policy that performs the education remote control function.

Does iWise provide a record/playback feature for all remote control sessions?

Yes. Specified in the remote control policy defined in the iWise CMDB is the ability to provide a record/playback session feature for a PC. Linked to the Remote Control tool(s) is the iWise policy that controls the record/playback remote control function.

Does iWise provide for centralized deployment of agents?

Yes. Specified in the remote control policy defined in the iWise CMDB is the ability to provide for centralized deployment of remote control agents for a group of PCs. Defined as a member of the Remote Control agent distribution is a list of each eligible PC. Linked to the Remote Control tool(s) is the iWise policy is then that performs the distribution of the Remote Control agents to the target PCs.

Does iWise provide varying levels of access security?

Yes. To determine user access rights and privileges, iWise provides two layers of security. Initially the user ID and password credentials can be verified against a security tool of the customer's choosing through our optional security interface. Typically services such as LDAP, Active Directory, RACF, ACF2, or Oblix serve this purpose. Once verified by the security process, iWise then attempts to match the user ID to its internal authorization group structure to determine application- and role-level rights. If no match is found, the user will only be able to perform those functions specifically allowed to non-group members.

Specified in the remote control policy defined in the iWise CMDB is the ability to provide varying levels of access within the remote control agents for a group of PCs. Linked to the Remote Control tool(s) is the iWise policy that performs and controls the remote control access functions.

Does iWise encrypt access user IDs and passwords?

Yes. An iWise policy setting in the iWise CMDB contains settings to provide encryption of the remote control agent user ID/password for a group of PCs. Linked to the Remote Control tool(s) is the iWise policy that performs and controls the user ID/password remote control access functions.

Does iWise provide file transfer functionality that includes both encryption capability as well as network utilization throttling?

Yes. Specified in the remote control policy defined in the iWise CMDB is the ability to specify the remote control policy for a group of PCs and to provide encryption of the remote control agent file transfer function. Linked to the Remote Control tool(s) that performs and controls this is the iWise policy for the file transfer remote control function.

Specified in the remote control policy as defined in the iWise CMDB is the setting to provide network utilization throttling of the remote control agent file transfer function for a group of PCs.

Be Wise with iWise™
For additional information, please call (919) 460-7447 | Copyright © 1983-2009 infraWise, Inc.