FAQs

iWise is a superb suite of functionally-rich products. This creates challenges when trying to answer questions as to how it ticks, what it can do, and why iWise is iWise.

This page contains answers to practically any question you may have, as well as questions you never thought about asking. They have been grouped into logical chunks of Qs and As. The average person could spend several hours reading the material; alternatively, to spend less than half the time seeing iWise in action, please request a web demo.

The most important questions are about you.

Most FAQ pages answer questions about a website, product or service. Top of our list is... you. What do you want to achieve? How far do you want to take Service Management? When would you like to implement a state-of-the-art system? And what are your objectives as an organization to do so? To assist you and your colleagues, a simple checklist document has been prepared. Want to learn more?

 General FAQs

 iWise Basic FAQs

 iWise General Technology FAQs

 iWise Service Desk (Incident/Problem/Change) FAQs

 iWise Enterprise Release Management FAQs

 iWise Configuration Management (CMDB) FAQs

 iWise Service Level Management FAQs

 Using iWise Remotely FAQs