Our InfoMan System is Sleeping, It is Not Dead
Picture the scenario:
Imagine you are the owner of the InfoMan product at your organization. Your technicians are experts in maintaining it. It is 3 AM on a Sunday morning and there is a panic: InfoMan is broken! Ironically, no one can raise an incident ticket because InfoMan is the problem management tool that is used to do this. Worse still, this problem was caused by an MVS/VSAM operating system change that went wrong. Your very proficient InfoMan technicians were not to blame, but, rather absurdly, the backout plan is in the InfoMan change record. But there’s worse to come: critical InfoMan reports are needed for the Monday morning Change Review Board and for executive management.
Clearly, it is very embarrassing if the problem system has a problem, or the change system is on its back because of a bad change. Your co-managers who do not understand tech stuff will probably find the situation absurd and blame your technicians, even though it was not their fault.
To prevent this scenario from ever happening, infraWise’s sister company, IRC, specializes in providing InfoMan consulting services. This includes an optional but superb 24x7 service.
Over the years, many organizations around the world have benefited from IRC’s extensive and legendary InfoMan expertise. And because we have the infrastructure in place to provide 24x7 support, the costs are probably less than you think.
There are three value-added services provided by IRC, which make this investment even more cost-effective:
- IRC will provide complimentary, easy-to-implement software tools that check for potential InfoMan bugs before they become live problems.
- IRC will review your current system and advise your technicians on possible changes to make the system more robust.
- In the event there are less callouts than anticipated, IRC will credit your account with some free technical consultancy (onsite or remote). Even infraWise/IRC management consultancy is available from this "pot."
It’s as Simple as 1, 2, 3...and Maybe 4
To help cost-justify this InfoMan insurance policy, we invite you do two simple things:
1) Review our 25-year InfoMan credentials
2) Contact us for a quotation
Followed by a 3rd…..
3) We will be delighted to invite you to sign a simple agreement (the minimum term is 7 months).
There is even an optional 4th action point for you to consider...
4) Watch the legendary Monty Python parrot sketch. It is very funny, and a great way to train your staff with easy to understand symbolism that applies to our rather complicated information technology and "ITIL" world. Coincidently, while on the subject of ornithology, the infraWise owl logo is quite relevant. infraWise support staff are very wise technically, love PC mice and function very well at night. And now for something completely different.