Complimentary Executive Level ITIL Webcast Briefing

by Dr Eugene Ball

This 60-minute ITIL briefing is designed for busy executives and senior management, both IT and non-IT, who are committed to learning more about the ITIL framework and ways to successfully implement ITIL best practices. Dr "Gene" Ball and Dan Douglas will address areas of key interest, provide a solid understanding of ITIL concepts, and describe how to get the "buy-in" for an ITIL implementation within your organization.

Participants will learn:

What is ITIL?
What are the benefits of implementing ITIL?
How to be successful and avoid pitfalls when implementing ITIL
How to overcome departmental roadblocks and resistance
What the differences are between ITIL V2 and V3
How to design a successful implementation road map
The common goals: analytics, metrics, executive reporting, KPIs, CSFs and delighted end users

This highly informative briefing is guaranteed to benefit your organization; it is a worthwhile investment of 60 minutes.

For more information, please contact us.

Credentials of Dr. Eugene Ball

Previous career: author, guest speaker, University teacher
PhD from the University of Auburn, Alabama 1970
ITIL Service Manager Certified
25 years of IT experience
21 years as a senior consultant in Service Desk Management
ITIL consultant, lecturer, and teacher

Credentials of Dan Douglas

35 years of IT experience
23 years of working on InfoMan
3 years as global IBM/Tivoli Service Management product family manager
Developed and taught Configuration Management, Service Level Reporter (SLR), and GUI Desktop applications classes for IBM
18 years executive management experience

Invite your peers and the entire team to attend this informative 60-minute power briefing. Learn the hows and whys of ITIL and how to successfully implement best practices. All in just 60 minutes of your time!

This presentation is scheduled at regular intervals. For the dates and times of the next planned briefings, please register or contact us.

Be Wise with iWise™