iWise™ Service Management Suite Version 7.0 to be Released in the 2nd Quarter of 2007
Press Release – April 2nd, 2007
Cary, N.C. – The infraWise/IRC Group of Companies announces the latest release of its award-winning, ITIL®-based iWise™ Service Management suite of applications.
"We have been developing software for 25 years, but I believe that several recent enhancements, due to combined Microsoft/iWise functionality and integration, have resulted in something quite special," said Lee Dicke, Group CTO, "I am confident that our customers will upgrade at the first opportunity, to take advantage of the many new features available in iWise V7."
The iWise™ Service Management suite provides a comprehensive, extended data model that guides functional processing by incorporating customized workflows throughout the integrated suite of applications. The suite of solutions offers organizations a complete lifecycle approach to Service Management, aimed at maximizing efficiency and reducing costs. iWise™ creates a unified environment, guided by an organization's business objectives, and strongly demonstrates the cost-benefit relationship of enterprise investments by providing ease of implementation and support for the ITIL®-recommended Best Practices.
iWise™ Version 7.0 is now "PinkVerified Enhanced™" in seven ITIL® disciplines: Incident Management, Problem Management, Change Management, Configuration Management (CMDB), Release Management, Availability Management, and Service Level Management. Currently, there is no Pink Elephant verification available for Request Management and Financial Management. Nevertheless, these disciplines are available in the iWise™ software base solution. The new version has been significantly enhanced and includes:
- Support for Windows Vista Business™ and Windows Vista Ultimate™ platforms
- Ability to embed Microsoft’s Systems Management Server’s (SMS) ™ capabilities within iWise™, including the CMDB
- Support for Microsoft SQL Server 2005™
- Workflow definition and management improvements
- Search and SQL performance improvements
- New Java Application Server functionality for ease of third-party integrations
- Improved integration between the Change and Release Management processes
- Anticipated ITIL® V3 requirements for Request Management application integrations
- iWise™ Version 7.0 has successfully achieved the Pink Elephant PinkVerify™ Enhanced Certification, based on the industry-standard ITIL® Service Management Best Practices
About the infraWise/IRC Group of Companies
The infraWise/IRC Group of companies has customers on five continents. The organization has 25 years of global experience in service management and best-practice software solutions that are fully ITIL-compliant. iWise software helps manage IT infrastructure with a superb, life-cycle approach that maps the processes in place within an organization. Its scalable, multi-platform architecture makes it a solid, long-term strategic investment for medium, large, and growing companies and government agencies.
For further information, please contact infraWise’s PR Communications Department at 919-460-7447, option 7, or visit www.infrawise.com.
