iWise™ Version 7.0 is now Pink Elephant Verified Enhanced

Press Release – March 20th 2007

Cary, N.C. – infraWise announced today that its flagship Service Management Suite, iWise Version 7.0, is now one of only 15 applications in the world certified as ‘Pink Elephant Verified Enhanced.’

"The infraWise/IRC Group of companies has 25 years of experience in providing leading-edge Service Management solutions, and we are very pleased that the largest ITIL® consulting and services organization in the world has independently certified iWise," said David Collins, group Senior VP. “The IT industry has recognized the benefits of ITIL® for some time. Our customers have also discovered that implementing iWise software automates ITIL’s many complicated business rules in a cost-effective way.”

ITIL® was originally developed in the mid-1980s by the British Government. Put simply, it is a series of books that outline a comprehensive set of best practices for IT Service Management.

"No one likes bureaucracy, especially in the hectic ‘we need this done yesterday’ worlds of IT and Service Management. Critical applications that are not functioning to meet service levels potentially cause disruption and enormous competitive risk,” said Collins. “With iWise, we have taken ITIL® theory and empowered customers to transform it into an evolving knowledge base of rules, controlled by an easy-to-use interface that runs on Windows- and Web-based platforms.”

To be Pink Elephant Verified, a vendor has to show that its tool meets certain mandatory standards in all five ITIL® Service Support disciplines: Incident Management, Problem Management, Configuration (CMDB) Management, Change Management, and Release Management. The ‘Enhanced’ suffix means iWise Version 7.0 also has Availability Management and Service Level Management functionality as standard features. Currently, there is no Pink Elephant verification available for Request Management and Financial Management. Nevertheless, these disciplines are available in the iWise software base solution.

"iWise Version 7.0 has passed the PinkVerify™ assessment and, as such, the tool has been officially certified as ITIL® compatible by Pink Elephant, the world’s leading IT service management education and consulting provider,” said Ann Lamanes, a manager within the Pink Elephant Communications Department. "A Pink Elephant executive consultant assessed and confirmed the compatibility of infraWise’s iWise Version 7.0 with seven ITIL® processes."

About the infraWise/IRC Group of Companies

The infraWise/IRC Group of companies has customers on five continents. The organization has 25 years of global experience in service management and best-practice software solutions that are fully ITIL-compliant. iWise software helps manage IT infrastructure with a superb, life-cycle approach that maps the processes in place within an organization. Its scalable, multi-platform architecture makes it a solid, long-term strategic investment for medium, large, and growing companies and government agencies.

For further information, please contact infraWise’s PR Communications Department at 919-460-7447, option 7, or visit www.infrawise.com.