infraWise and IRC Success Stories

Selecting a vendor that your organization has never dealt with before is an important decision. It needs to be justified. Be assured that using the infraWise/IRC group of companies will be a sound investment for the following reasons:

Our success stories speak for themselves:

107 product installations with organizations that have been software customers for more than 20 years*
228 product installations with organizations that have been software customers for more than 10 years*
Software installations in 5 continents. (infraWise is still trying to break into the Antarctic market.)

Success Story 1: iWise Service Catalog

A rather prestigious reference in the public domain is with The Government of the State of North Carolina. As a reminder to non-Americans, the State of North Carolina is like a country of 9,000,000 people. Its IT department has won various national innovation awards. iWise is used extensively and is even offered in the State of North Carolina service catalog. iWise is the engine that drives a lot of the behind-the-scenes functionality that makes this catalog easy to use. Have a look and let us know if you would like a similar one for your user community.

Success Story 2: iWise IVR (Interactive Voice Response)

Several infraWise customers use the iWise IVR interface. End users access a dedicated phone number that responds with a combination of voice recognition, text-to-speech, and keypad entry. Among these automated options, incident self-ticketing and service status checking information is provided. All this is possible without ever having to use a PC; iWise is the engine that makes this work. Would you like something similar?

Success Story 3: iWise 911

Several infraWise customers have implemented iWise 911, whereby their support staff are immediately notified of critical system or server events (for examples, outages). Similar to a nurses’ station on an intensive care unit, iWise interrogates and monitors the health of critical systems in real time. When it senses a server’s heart has stopped beating, or other vital organs are struggling for survival, iWise sets off alarms by phone, e-mail, or PDA. Would you like something similar?

Success Story 4: iWise in South Africa

One of the largest financial institutions in Africa has implemented iWise to manage its customers' inquiries. Tens of thousands of records are entered into iWise daily by its employees, providing feedback from retail customers. Over one million records are entered per year. Would you like something similar?

Success Story 5: iWise Customized Application

One of the largest banking groups in the world, based in the USA, uses iWise to interface from its mainframes to a global home-grown Change System based on Lotus Notes. Would you like something similar?

Success Story 6: iWise Self Service

Many infraWise customers use the iWise self service feature, which allows them to save on Service Desk calls and manpower. Would you like something similar?

Many More Success Stories...

If every other success story IRC/infraWise has ever undertaken was listed, this page would be extremely large. For quite obvious reasons of commercial sensitivity and to protect customer confidentiality, they are not listed here. Of course, actual contact references will be provided upon request, depending on whether your organization seeks consulting, 24x7 support, software, or education services.

* The total installations timeline of 10 and 20 years is calculated as of January 2007

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